Cancellation & Refund Policy
Plain-language summary of how to cancel your TELEFONETICA HEALTH RX membership and when you're entitled to a refund. The full Terms and Conditions control in any conflict.
30-day full-refund window
You can cancel within the first 30 days after your effective date (or 30 days after you receive your membership materials — whichever is later) and receive a full refund, less any processing fee. No questions asked; no paperwork beyond a one-line request.
How to request a cancellation
Submit your cancellation request with your name and member ID through any of these three channels. We will stop collecting membership fees within a reasonable time, and in any case no later than 30 days after we receive your request.
- Email — customer.care@telefoneticahealth.com (subject line: Cancellation Request).
- Phone — 1 (877) 272-5831, Mon–Fri, 9 AM – 6 PM ET.
- Mail — TELEFONETICA HEALTH RX, 10297 A 46th Street, Sunrise FL 33351.
What happens after you cancel
You keep your access for the remainder of the period you've paid for. Your membership terminates at the end of that period, with one important state-specific exception explained below.
Florida and Oklahoma — pro-rata refund
If your membership is set up with quarterly, semi-annual, or annual billing, and you cancel while you reside in Florida or Oklahoma, you are entitled to a pro-rata refund of the unused portion of your membership fees. The 30-day full-refund window still applies first.
What pro-rata means in practice
Pro-rata: we refund the difference between what you paid for the period and the portion of the period that has elapsed when we receive your cancellation request. For example, you paid for an annual plan and cancel after four months — the refund reflects the eight months you did not use, less any processing fee.
Termination by us
We may terminate your membership for non-payment or for misuse. If we terminate your membership for any reason OTHER than non-payment, you receive a pro-rata refund of the fees you've paid for the unused period.
Contact for cancellations
Email customer.care@telefoneticahealth.com or call 1 (877) 272-5831. Provide your name and member ID; we'll send a written confirmation within two business days. customer.care@telefoneticahealth.com.